Refund Policy
REFUND POLICY -
ALL SALES FINAL.
ALL SALES ARE FINAL.
Additional non-returnable items:
Gift cards
Downloadable software products
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Exchanges (if applicable)
We only replace items if they are defective, damaged or in need of a different size. If you need to exchange it for the same item, send us an email at customerservice@melaninmoney.com. If the customer needs a different size, they are financially responsible for sending the product back to Melanin Money HQ.
Lost Packages
Please know your correct address and review it thoroughly before confirming your purchase. We use completely automated shipping software to insure that whatever address you enter is where your package will be delivered.
In the event that you incorrectly enter your address, Melanin Money reserves the right to refuse a refund or reshipment of your order. Basically, if you don't know your own address, that's not our fault. By purchasing from this website you are agreeing to these terms and waive all rights to report such failed shipments as fraudulent or responsibility of the shipper.
Once your package leaves our warehouse, we have ZERO ability to assist you with tracking, failed deliveries, or lost/stolen packages. These issues can only be handled by contacting the courier directly. It is your responsibility to provide a correct mailing address where your items can be safely delivered. We are not responsible for lost/stolen packages once the courier confirms them as being delivered. These claims must be taken up with the courier and/or local law enforcement.